Refund Policy

This Refund Policy explains how refunds are handled when you purchase tickets or services through BuySharply (“we”, “our”, “us”). Please read this carefully before completing a purchase. If you do not agree with these terms, do not use our Platform.

Scope

This Policy applies to all purchases made through BuySharply’s ticketing services. It does not apply to general products or utility payments processed on the Platform.

Event Tickets

Tickets purchased through BuySharply are sold directly by event organizers (“Organizers”). BuySharply provides the technology to process ticket sales, but does not organize the event itself. Therefore:

• Event Organizers set their own refund terms, which you agree to when purchasing a ticket.
• BuySharply is not responsible for the quality, attendance, or outcome of any event.

Refund Eligibility

You may be entitled to a ticket refund if:

• The event is cancelled by the Organizer.
• The Organizer’s published refund terms allow it.

BuySharply retains the right to assist in facilitating a refund from the Organizer, but any refund remains subject to the Organizer’s policy and agreement with the ticket buyer.

Processing Fees

Any service or processing fees charged at the time of purchase are non-refundable unless otherwise required by law or explicitly stated by the Organizer.

How to Request a Refund

If you believe you are eligible for a refund, please:

• Contact the event Organizer directly using the contact details provided with your ticket information.
• If the event was cancelled and a refund is warranted, contact BuySharply Support at support@buysharply.com for assistance.

BuySharply will attempt to facilitate your refund, but cannot guarantee any specific outcome unless required by applicable law.

Timing of Refunds

If a refund is approved, the time it takes to reach your original payment method depends on your bank or card issuer. Typical processing times range from a few business days up to 10 business days after approval.

Non-Refundable Situations

Refunds will not be issued for:

• Change of mind after purchase.
• Tickets for events that have already occurred.
• Tickets that have been used/scanned at entry.
• Service fees or processing fees charged by BuySharply.

Event Postponements

If an event is postponed, Organizers may offer refunds at their discretion or honor your ticket for the rescheduled date. You should contact the Organizer for updated terms.

Disputes

Any dispute regarding a refund should be raised promptly with the Organizer. If unresolved, you may contact BuySharply Support for review.

Changes to Policy

BuySharply may update this Refund Policy from time to time. The updated version will be posted on our Platform and take effect immediately upon posting.

Contact Us

Questions about this Policy should be directed to:
support@buysharply.com